Director of Operations & Product · LivingPath

I build the systems that let companies scale, and the products that make them worth scaling.

I’m Arham Javed. Over four years I scaled a remote-first market-intelligence company from 10 to 36 people across five countries, doubled its revenue, and kept 100% client retention across 80+ enterprise accounts, all while owning the product roadmap end to end. I report to the CEO, build the systems, lead the people, and write about why the work matters.

  • 0promotions in 4 years
  • 0people across 5 countries
  • 0client retention
Portrait of Arham Javed

About

The operator who thinks.

Plenty of operations leaders can run a system. Plenty of product leaders can ship a feature. I do both, and I can walk you through the thinking underneath, not just point at the result.

Over four years at LivingPath I was promoted four times, from individual contributor to Director of Operations & Product. I now lead a cross-functional team of 36 spanning product, data operations, engineering, and client services across four countries, reporting directly to the CEO. I redesigned the workflows that cut turnaround time by 45%, built the QA processes that cut data error rates by 70%, and authored the SOPs the company still runs on today.

I do my best work under pressure, on the messy problems that sit in the gaps between teams, where the fix is equal parts system and people. Away from work I write long-form poetry about resilience, meaning, and what it costs to be the person everyone leans on. It comes from the same place. The care that makes me a steady operator is the one that shows up on the page.

Impact

The numbers.

0 Faster turnaround via redesigned workflows & performance tracking
0 Fewer data errors from QA & review processes adopted company-wide
0 Team growth data & operations scaled while quality held
0 Enterprise accounts 100% retention across the book of business

Experience

Four promotions in four years.

From individual contributor to Director. Every step came from delivery, and from taking on the next problem before anyone assigned it.

  1. Jan 2026 — Present

    Director of Operations & Product

    Lead global operations and product execution for a senior-living market-intelligence platform serving 80+ clients across the US. Direct a cross-functional team of 36 across five countries and own the product end to end: roadmap, sprints, releases, and delivery accountability.

    • Shipped three major features in Q1 2026 (data visualizations, insights-driven reports, and predictive rate modeling) that drove new client acquisition.
    • Maintained 100% client retention while scaling operations and expanding service capabilities.
    • Spearheaded a content strategy positioning LivingPath as an industry thought leader, generating qualified inbound leads.
  2. Feb 2023 — Jan 2026

    Head of Operations & Management

    • Scaled the data & operations team by 300% while maintaining quality benchmarks across all deliverables.
    • Reduced project turnaround time by 45% through redesigned workflows and performance-tracking systems.
    • Cut data error rates by 70% by building QA and review processes adopted company-wide.
    • Authored all company SOPs for data collection, QA, onboarding, and project management. They are still in use today.
    • Led talent acquisition across five countries; built onboarding frameworks that reduced new-hire ramp-up time.
  3. Dec 2022 — Feb 2023

    Data Management Team Lead

    • Led 5 data specialists responsible for competitive-market data accuracy across all client deliverables.
    • Standardized data collection and QA workflows that became company-wide SOPs.
    • Bridged data operations and senior leadership on quality metrics and team performance.
  4. Apr 2022 — Nov 2022

    Data Management Specialist

    • Researched, gathered, and validated competitive-market data; compiled analytical reports for US enterprise clients.
    • Identified quality improvements adopted company-wide; promoted to Team Lead within 8 months.
  5. Sep 2025 — Dec 2025 Contract

    LLM Trainer

    • Trained and evaluated large language models for a leading global AI client, delivering structured feedback to improve model performance and accuracy.
  6. Feb 2021 — Jul 2021ITU, Lahore

    Teaching Assistant, Communication Skills

    • Supported a Communication Skills course for 30 students; designed and led tutorials on public speaking and formal writing.

Selected Work

Four problems worth solving.

Each one starts with the outcome, then the context and what I actually did. Every figure here comes from my work at LivingPath.

Challenge

A remote-first company in rapid expansion needed to grow its data and operations capacity fast, across several time zones, without letting delivery quality slip for its enterprise clients.

Approach

Led talent acquisition across five countries (Ukraine, USA, Turkey, UAE, and Pakistan) and built onboarding frameworks that got new hires productive sooner. Rather than buying expensive senior hires, I grew the team by developing the people already in it.

Result

Scaled the team 300% and the company from 10 to 36 people across five countries, doubling revenue and the client base, with quality benchmarks holding across every deliverable.

Challenge

Delivery cycles were slower than a fast-scaling client base required, putting pressure on retention and the team alike.

Approach

Redesigned the core workflows and introduced performance tracking so bottlenecks were visible and accountability was clear, then wrote the new way of working into the company SOPs.

Result

Reduced project turnaround time by 45%, with the operational foundations I authored still in use across the company today.

Challenge

In a market-intelligence business, data accuracy is the product. Errors anywhere in the pipeline threatened client trust at scale.

Approach

Built QA and review processes and standardized data collection, then turned them into SOPs adopted across every team, so quality became a system instead of a weekly act of heroics.

Result

Cut data error rates by 70% and helped sustain 100% client retention across 80+ enterprise accounts.

Challenge

To keep growing, the platform had to move from delivering data to delivering insight: the kind of features clients would pay for and competitors didn’t have.

Approach

Owned the product lifecycle from roadmap prioritization through sprint management and release cycles, and shipped three major capabilities in one quarter.

Result

Delivered data visualizations, insights-driven reports, and predictive rate modeling in Q1 2026, driving new client acquisition.

How I Lead

Execution, accountability, and people.

The problems I like are the ones nobody owns yet, the ones sitting in the gaps between teams. That is usually where the real work is, and it is where I am at my best.

Calm under pressure

When the stakes climb, I get calmer. The hard organizational problems are the ones I go looking for, not the ones I avoid.

Bring out the best in teams

I build teams by developing people, not only by hiring them, and I’ve cut the time it takes a new hire to start doing real work.

Bridge teams and leadership

I translate between the people doing the work and the people setting direction, and I’ve done it reporting straight to the CEO.

Systems over heroics

I’d rather build the SOP that fixes a problem for good than play the hero who solves it again every week.

  • Operations Management
  • Product Strategy & Execution
  • Process Design & Scalability
  • Cross-Functional Leadership
  • Stakeholder Management
  • Remote Team Management
  • Talent Acquisition & Development
  • Agile / Scrum · OKRs
  • Data Analysis & Quality
  • Decision-Making Under Pressure

Writing & Poetry

The other half of how I think.

I write long-form poetry about identity, resilience, and what it costs to be the person everyone leans on. It is the clearest window I have into how I pay attention. There is more on Instagram, at @arhamrants.

I know how to comfort. I do not know how to be comforted.
I know how to stand between people and the cold.
I have no idea how to let someone stand between me and mine.

The first thing I do in any room is find the exits,
and I have stopped pretending this is about rooms.
I learned the math early: count what can go wrong,
divide by how fast you can move,
carry the remainder in your chest like a held coin.
I was good at it. I am still good at it.
That is the part I am only now willing to say —
that the readiness was never only fear.
There was a pride in it. There still is.
I can fix nearly anything handed to me broken.
Give me the leak, the deadline, the crying stranger,
the family arrangement everyone is too tired to name,
and watch me become indispensable
in under a minute, watch the relief arrive
on the faces around me, that warmth —
I built a whole life to stand in that warmth,
and called it being good, and called it love,
and did not ask, for thirty years, what it cost
to only ever enter a room through the door marked useful.

No one took the asking out of me.
I did that. I made myself easy to lean on
and hard to reach, and the two were the same gesture,
the same hand pressing the door shut from inside
so quietly the people I loved
believed the room was simply empty,
believed I needed nothing,
because I had worked, with great care, to seem
like a man who needed nothing.

I am not hard. I want that on the record.
I feel everything —
the slight in the unanswered text,
the grief in a song in a grocery store,
the weather in a friend's voice three words in.
The hardness was a roof I built over all that,
not instead of it.
You do not armor what is already stone.
You armor the thing still soft enough to bruise,
and then you forget there is anything under the armor,
and then you become the armor,
and the forgetting feels like strength.

For most of my life I slept the way soldiers sleep,
one ear left on, shoes near the bed,
some animal part of me certain the fire was coming —
because once, before I had the words for it,
the fire came, and the ones who were meant to stand between me
and the dark of it
were busy, or frightened, or gone.

And then there is her,
who I keep trying to fix and cannot,
because nothing about her is broken,
because she will not hand me a problem to solve
in exchange for my staying —
she just stays, which I do not know what to do with,
which jams the only machine I trust.
She does not want to be carried. Worse:
she keeps trying to carry me,
and my whole body braces like a man
being handed something he is sure he will drop.

I know how to comfort. I do not know how to be comforted.
I know how to stand between people and the cold.
I have no idea how to let someone stand between me and mine.
When she sees the thing I have hidden under all of it
and does not flinch, does not leave, does not even lower her voice,
I feel less like I am loved and more like I am caught,
and I am ashamed of how close those have always been in me.

Because here is the fear:
not that she will go.
That she will see all of it, the whole inventory,
and stay, and it still will not be enough —
that the lack was never in what I gave
but in what I was, underneath the giving.
I would almost rather keep working.
At least the work has an ending I can reach.

Not to be admired. Not to be needed. Not even, exactly, to be loved.
I want to put the coin down.
I want one hour where nothing is coming.
I want to find out who I am when I am not bracing —
and I am afraid the answer is no one,
that there is no man behind the usefulness,
only the usefulness, wearing my name.

Last night she fell asleep against me mid-sentence,
her whole weight just—given, no plan in it,
and I lay there in the dark doing the old arithmetic,
counting exits, listening for the fire,
and somewhere in the counting I noticed
the house was quiet,
the way a house is quiet when nothing is wrong,
and I did not trust it, and I did not move,
and I left my shoes
where they were.

He has been loved. He’ll grant it.
Loved the way a bridge is loved —
gratefully, constantly,
by people hurrying to the other side.

The man who counts the lamps before the others wake
does it because no one asked him to —
and now it can't be undone,
the counting is the love, or stands where love would,
and he has stopped being able to tell them apart.

Hand him the unspoken thing.
He'll find the gram of it. This is the talent
that ate the others.
Somewhere early he learned the trade —
chose it, though he calls it learned —
and the trade closed over him like water over a stone
that did the small work, each day, of being heavier
so the current would let it stay.

They come to him the way you come to a wall —
not to know it, to lean.
He has been leaned on so long
he has begun to suspect
there is nothing behind the wall
but the wall's willingness,
that he was hollowed to the exact shape
of their needing —
and here the thing he turns from:
that some of the hollowing was his own hand,
that a wall is also what a man builds
when he would rather not be entered.

Here is the part he would not say aloud:
when they thank him, something in him
that he does not respect
is fed,
and goes quiet,
and he hates how little it takes,
hates that he has trained his whole life
on the cheap feed of being necessary,
that he would rather be used well
than known badly,
and has arranged it so.

No one wonders what it costs.
Why would they. He built the figure
that doesn't cost —
sanded the asking out of his own face,
and now when he is tired
the word does not arrive,
only the next thing, lifted,
because the lifting is what he is for
and he prefers it, he sees,
the way you see a thing already done:
the lifting asks no questions
he would have to answer with himself.

He has been loved. He'll grant it.
Loved the way a bridge is loved —
gratefully, constantly,
by people hurrying to the other side
who would be horrified
to be asked to stay
out there
in the middle
where he lives,
and never, in all those years, were asked —
he saw to the asking himself.

The lamps go out the way he taught them.
One stays.
He gave up wanting it for him.
He leaves it on the way a man keeps paying
a debt the lender forgot,
not from honor —
he knows no other way to be a man inside a house —
and stands a while in the one light
he could put out,
and means to,
and does not.

Memory was not given him to keep the past.
It was given to make a keeper
there could be a past for.

He has a story he tells at dinners,
the one about the boy and the frozen lake,
and he has told it so well, so many times,
that the telling has worn a path
the original can no longer reach —
the ice is the words now,
the cold is a thing he says, not had,
and he prefers it so, though he would not put it that way:
the day itself was smaller and more frightening
than the version he can hold.

Somewhere under the smooth recital
the actual afternoon lies face down,
unvisited, the way a town lies under a reservoir,
its streets still there, its one bell
still in the drowned church, ringing nothing.

He would tell you he remembers it.
He does not. He remembers the last time he said it,
and the time before, a copy of a copy,
each retelling better, and further from the day,
until the boy in the story
is a character he plays with great affection
and would not recognize
sitting across from him on the train.

Here is the part he arrives at by accident,
reaching for the lake and finding only the saying of it:
that he has done this with all of it —
that he was never quite inside the rooms he lived in,
stood always a half-step to the side,
composing the account he would give of them later,
present the way a correspondent is present at a war,
which is to say not present, which is to say
already gone home to write it down.

He has kept everything. He attended none of it.
There are people he can describe perfectly
whose voices he can no longer hear.
The whole life is an account he keeps,
not a life —
a ledger written nightly
to convince the morning there was a yesterday,
and the same hand signs each entry,
and he had always assumed the hand was proof
of someone holding the pen,
and never once turned to look
at how the pen might be writing the hand.

Because the trick was never the ending.
The ending is honest, at least; it announces itself.
The trick was the rope laid out behind him,
the smooth unbroken line he calls my life,
as if the boy and the man and the one who will not wake
some ordinary Thursday
were beads on a single thread
and not three strangers
a story happened to mention in the same breath.

Memory was not given him to keep the past.
It was given to make a keeper
there could be a past for —
and somewhere inside that bargain
the one who signs the entries
stood up and called itself his name.

And whoever built it this way —
not hiding the seam but stitching it in plain sight,
calling it I, and watching the creature
spend a lifetime protecting the word
like a deed to a house it never owned —
must have known the joke could only land
on someone who could not see it.

So he tells the story again tonight.
He cannot help it; it is how he persists.
And someone young at the table half-listens,
already misremembering it,
already shaping the version they will tell
when he is the drowned town,
the bell, the nothing it rings —
wrong in every detail,
faithful in all the ways that matter,
and it will outlive him
not because it is true
but because it is needed,
and he will not be there
to correct it.

i don’t need the war to end.
i just need to keep
setting the table after it.

i learned to hold the room together
before I learned to hold myself.
there is a kind of love that looks like staying
when your chest is full of weather
no one else can feel.
i gave you my steadiest voice
on the nights i had none left,
pressed my palms flat against your grief
so you wouldn't notice
mine was slipping through the seams.
they say something forms under pressure
but no one tells you
how long you have to stay buried first,
how light forgets your name
before it ever finds you again.
you feel like the charger
that only works
if i hold it just right.
another blackout.
the room full of heat and silence,
my phone lighting the only part of me
that refuses to quit
and calling it enough.
i am still learning
that soft things outlast
what tries to harden them,
that the ache was never wasted
if it taught my hands
to open instead of close.
i don't need the war to end.
i just need to keep
setting the table after it.

Beyond Work

Range, on and off the field.

Community leadership

President of the Chelsea Supporters Club Pakistan, where I organize and lead a national community of supporters.

Recognition in speaking

1st Place, All-Pakistan Educators Declamation Contest. 1st Place, All-Pakistan Trilingual Speech Competition ‘Darbar’. 3rd Place, English Debate.

How I recharge my thinking

Psychology, human behavior, philosophy, and personal growth. The reading that feeds both the writing and the way I lead.

Technical foundation

BS Computer Science (3.92 GPA, Dean’s List). Python, SQL, and Data Analysis; Jira, Asana, HubSpot, and Salesforce; Agile, Scrum, and OKRs.

Ways to Work Together

A few ways this could go.

Same operator, different shapes. Whatever the engagement, the job is the same: make the system calmer and the product better.

01

Full-time leadership

Head of Product, Head of Operations, or a combined product-and-operations mandate. Owning the roadmap, the delivery, and the teams behind both.

02

Chief of Staff & strategy

The right hand on the problems that cross every team. I’ve done exactly this reporting straight to the CEO at LivingPath.

03

Advisory & consulting

Shorter engagements for founders scaling a remote team or tightening operations: process design, QA systems, hiring, and turnaround.

04

Speaking

Talks on scaling remote teams, building quality into operations, and leading under pressure. Grounded in a background of competitive speaking and debate.

Contact

Let’s talk.

I’m open to leadership roles in product and operations, Chief of Staff and strategy work, and the right advisory, consulting, or speaking engagements. If you’re building something hard and moving fast, that’s where I do my best work.